Return, Refund, and Subscription Policy
At The Moose Filter Co, we aim to provide the best experience for our customers by ensuring our policies are simple, clear, and hassle-free. Please read the following guidelines carefully regarding returns, refunds, and subscription management.
Returns
If you’re not completely satisfied with your purchase, we’re here to help.
- Eligibility for Returns:
- Products must be unused, in their original packaging, and returned within 30 days of delivery.
- Items that are damaged upon arrival or defective will be replaced or refunded at no additional cost.
- Return Process:
- Contact us at [insert customer support email/phone number] to initiate a return.
- Once approved, you’ll receive instructions on how to ship the item back.
- Upon receipt and inspection of the returned item, we will process your refund or replacement.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
Refunds
We strive to ensure refunds are processed quickly and efficiently.
- Refund Eligibility:
- Refunds are available for returned items that meet the return criteria.
- If you’ve received a damaged or defective product, you may choose between a full refund or replacement.
- Refund Process:
- Approved refunds will be credited back to your original payment method within 7-10 business days.
Subscription Management
We understand that flexibility is important, so we make managing your subscription simple and convenient.
- Cancel Anytime:
- You can cancel your subscription at any time, with no penalties or hidden fees.
- Cancellations must be made at least 24 hours before your next billing cycle to avoid charges.
- Pause Your Subscription:
- Need a break? Pause your subscription temporarily through your account settings.
- When ready, you can resume your subscription with just a few clicks.
- Edit Your Subscription:
- Change your delivery frequency, update your product selection, or modify payment details through your account dashboard.
Contact Us
If you have any questions or concerns about our return, refund, or subscription policy, please don’t hesitate to reach out. Our friendly support team is ready to assist you.
Email: Support@moosefilter.ca
At Moose Filter, your satisfaction is our top priority. Thank you for choosing us for your furnace filter needs!
