General Questions
What is The Moose Filter Co?
Moose Filter is a subscription-based furnace filter supplier. We deliver high-quality furnace filters directly to your door, so you never have to worry about running out or forgetting to replace them.
Why should I use Moose Filter instead of buying filters from a store?
We save you time and hassle by delivering filters right when you need them. Plus, our subscription model ensures your filters are replaced on time, improving air quality and extending the life of your HVAC system.
Subscription Questions
How does the subscription work?
Our subscription service is simple. Choose the filter size and type you need, select how often you'd like them delivered (every 1, 3, or 6 months), and we'll handle the rest. You can adjust or cancel your subscription anytime.
Can I pause or cancel my subscription?
Yes! You can pause, modify, or cancel your subscription at any time through your account settings.
What if I don’t know my filter size?
No problem! Most furnace filters have the size printed on the side. If you're unsure, you can contact our support team for assistance.
Product Questions
What types of filters do you offer?
We offer a variety of high-quality furnace filters in different sizes and MERV ratings (Minimum Efficiency Reporting Value). Whether you need basic filters or high-efficiency ones for allergens and pet dander, we’ve got you covered.
Are your filters environmentally friendly?
Yes! Our filters are designed with sustainability in mind. They are made from eco-friendly materials and can be disposed of safely.
Shipping and Delivery
How long does shipping take?
Once your order is processed, shipping typically takes 3-5 business days. Subscription filters are shipped automatically based on your delivery schedule.
Do you ship internationally?
Currently, we only ship within Canada.
Is shipping free?
Yes, we offer free shipping on all subscription orders.
Maintenance and Use
How often should I replace my furnace filter?
We recommend replacing your filter every 1-3 months, depending on factors like usage, allergies, pets, and air quality in your area.
What are the benefits of changing my filter regularly?
Replacing your filter regularly improves indoor air quality, boosts HVAC system efficiency, reduces energy costs, and extends the lifespan of your heating and cooling system.
How do I replace my furnace filter?
Replacing your furnace filter is easy! Simply:
- Turn off your HVAC system.
- Remove the old filter.
- Insert the new Moose Filter Co. filter with the airflow arrow pointing in the correct direction.
- Turn your system back on.
Support
What if I have an issue with my order?
If you have any problems with your order, please contact our customer support team at support@moosefilter.ca.
How can I contact customer support?
You can reach our support team via email at support@moosefilter.ca. We will get back to you within 1 business day.
